Here are eight case studies of companies that improved their Google reviews organically, along with an overview of how they achieved it. Their names were anonymized for their protection
- The Interior Design Company ABC: Our client is the absolute leader in an Europe market for delivery of doors and windows. They had an average rating of 2.9, out of 213 reviews. This average review was very detrimental for new business, because most of potential clients searching for the company online were spooked by it’s low rating. We, Kuantero, implemented the “The Lightning Rod System”. This way, every day the client receives 4 + 5 stars reviews, to improve the average score. After 1 month of usage, they reached 3.7 /5 stars.
After 2 more months, their rating become positive.
From now on, the sales are pouring in. The client is very happy.
2. The Distributor of Protective Equipment, Hygienic and Packaging Goods ABC. One of the largest companies in the field. When we sign the contract with them, their Google Rating was 3.8. Now, after 3 months of working, their rating is …
This is very good. Potential clients are not spooked and become clients. Everybody is happy.
They too used our “The Lightning Rod System”, that focus positive reviews 4/5 stars towards Google reviews and deflect 1-3 stars towards their CRM.
3. The Coffee House: The Coffee House, a local café, focused on providing excellent customer service and an exceptional experience. They actively engaged with customers both in-store and online, encouraging them to leave feedback on Google. They responded promptly to all reviews, positive or negative, showing genuine concern and resolving issues promptly. They also incentivized customers to leave reviews by offering a small discount on their next visit.
4. XYZ Electronics: XYZ Electronics, an online electronics retailer, implemented a proactive review generation strategy. They sent personalized follow-up emails to customers after their purchase, requesting feedback on their experience. They made it easy for customers to leave reviews by including direct links to their Google review page. Additionally, they displayed positive reviews prominently on their website, encouraging trust and confidence in potential buyers.
5. ABC Hotel: ABC Hotel took a multi-channel approach to improve their Google reviews. They actively engaged with customers on social media platforms, responding to comments and addressing concerns. They also trained their front desk staff to ask satisfied guests to leave reviews during the checkout process. ABC Hotel implemented a review management system that allowed them to track and monitor reviews across multiple platforms, including Google, enabling them to respond promptly and appropriately.
6. XYZ Restaurant: XYZ Restaurant recognized the power of user-generated content and encouraged their customers to share their dining experiences on social media. They created a branded hashtag and actively monitored social media platforms for user-generated content. Whenever they came across a positive review or post, they reached out to the customer, thanking them for their support and politely asking them to consider leaving a review on Google as well.
7. The Fitness Studio: The Fitness Studio leveraged the power of influencers to improve their Google reviews organically. They collaborated with local fitness enthusiasts and influencers, inviting them to try their classes and facilities for free. In return, they asked the influencers to share their experience on social media and encourage their followers to leave reviews on Google. The Fitness Studio also offered exclusive discounts to customers who mentioned the influencer’s name while leaving a review.
8. ABC Plumbing Services: ABC Plumbing Services prioritized customer satisfaction and service quality to improve their Google reviews. They ensured that their plumbers received thorough training in customer service and maintained a professional demeanor during interactions. After completing a job, they sent personalized thank-you cards to customers, along with a gentle request to share their experience on Google. ABC Plumbing Services also actively addressed negative reviews, demonstrating their commitment to resolving issues and improving customer satisfaction.
9. XYZ Car Dealership: XYZ Car Dealership implemented a referral program to encourage satisfied customers to leave Google reviews. They offered incentives such as gift cards, discounts on future services, or free car washes for each review received. To make the process seamless, they developed an automated system that sent personalized review requests to customers after a successful car purchase. The dealership also displayed a prominent sign near the exit, encouraging customers to leave a review before they left the premises.
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